Effective Date: April 27, 2024

Welcome to The Magic Wash! At The Magic Wash, we understand the importance of privacy, and we are committed to protecting the personal information of our customers. This Privacy Policy describes how we collect, use, store, protect, and disclose the personal information you provide when using our website, services, and physical location at Tyler, TX. By using our website and services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect different types of information to provide and improve our services. This includes both personal and non-personal information, which is essential for delivering our laundry services, processing orders, and enhancing your overall experience.

Personal Information

Information that can personally identify you is known as personal information. When you use our services, we may collect the following types of personal information:

• Account Information: When you create an account on our website, we collect your name, address, email address, phone number, and any other information necessary to process your order.
• Payment Information: When you make payments for our services, we collect your payment card details (credit card or debit card) and billing address. We process transactions through secure payment gateways, and our servers do not store this information.
• Laundry Service Information: We collect details related to the laundry services you request, such as the type of laundry (e.g., wash, dry, fold), any special instructions for care or preferences, and the pickup and delivery details.
• Communication Records: We may retain records of communication between you and our customer support team, whether through email, phone calls, or live chat. This helps us address your concerns and improve our services.
• Delivery Information: We collect your physical address for delivery or pickup, including any special delivery instructions, in order to complete our laundry service.

Non-Personal Information

Data that cannot directly identify you is known as non-personal information. This data helps us improve our website and services. Examples include:

• Usage Data: This includes information about how you interact with our website, such as pages visited, time spent on each page, and clicks. This data helps us understand user behavior and optimize our website.
• Device Information: Information about the device you use to access our website, such as your device type, operating system, browser type, IP address, and language preferences.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor your usage of our website and enhance your experience. Cookies are small files stored on your device to track activity and preferences.

Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to link your social media account to our services, we may receive information from your profile, such as name and email address.
• Partners: We may receive customer data from business partners who assist us in providing our services, such as delivery services, laundry processing, or other related operations.

2. How do we use your information?

We use the information we collect to provide our laundry services and enhance the overall customer experience. Specifically, your information is used for the following purposes:

To provide and process our services.

• Order Fulfillment: We use your personal and service-related information to process your laundry orders. This includes scheduling pickup and delivery, tracking your orders, and providing updates.
• Customization: We handle your laundry to your exact specifications, including care for specific fabrics, stains, or fold preferences, using your preferences and special instructions.
• Billing and Payments: We use your payment information to complete transactions securely, issue invoices, and handle any billing inquiries.

To Communicate with You

• Transactional Communications: We use your contact information to send order confirmations, shipping updates, invoices, and other essential notifications.
• Customer Support: We use the information you provide to address your concerns, resolve issues, and offer assistance if you contact us for support.
• Marketing and Promotions: With your consent, we may send you promotional offers, discounts, and information about new services. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.

To improve our services.

• Analytics and Research: We examine non-personal data to comprehend user behavior on our website and identify areas for improvement. This includes optimizing our services and enhancing the customer experience.
• Website and Service Improvements: We use the feedback and data you provide to make changes to our website or services, ensuring that we meet your needs and expectations.

For legal compliance,

We may use your personal information to comply with applicable laws and regulations. This includes verifying your identity, complying with tax laws, preventing fraud, and responding to legal requests from authorities.

3. How We Share Your Information

We respect your privacy, and we will not sell, rent, or share your personal information with third parties for their marketing purposes without your consent. However, there are certain circumstances under which we may share your information:

Service Providers

We work with trusted third-party service providers who help us operate our business, including:

• Payment Processors: We use third-party payment gateways to securely process your payments. These processors comply with PCI-DSS standards to ensure the safety of your financial information.
• Laundry Processing Partners: We may collaborate with laundry partners who assist us in washing, drying, and folding your clothes. We contractually obligate these partners to protect the confidentiality of your information.
• Delivery Services: To complete the pickup and delivery of your laundry, we may share your address and order details with our trusted delivery service providers.

Only the information required to perform their services is accessible to these service providers, and they are required to use your data only for those purposes.

Business Transfers

The Magic Wash may transfer your information as part of a merger, acquisition, or sale. We will notify you of any changes in ownership or the use of your personal information by posting an updated privacy policy on our website.

Legal Compliance

We may disclose your personal information if required to do so by law or in response to valid requests from public authorities, including law enforcement agencies. This could be necessary to comply with legal obligations, protect our rights, or enforce our policies.

Aggregated or anonymized data

We may share aggregated or anonymized data that does not identify you personally for research, marketing, or statistical purposes. This data helps us understand trends and improve our services.

4. Data Security

We take the protection of your personal information seriously and implement a variety of security measures to guarantee the safety of your data:

Technical Measures

• SSL (secure socket layer) technology encrypts all sensitive data, including payment information, during transmission.
• Firewalls: We use firewalls and secure servers to protect our systems from unauthorized access.
• Regular Security Audits: Our systems undergo regular security audits and updates to safeguard against vulnerabilities.

Organizational Measures

• Access Controls: Only authorized personnel have access to your personal information. We grant access based on necessity and job roles.
• Employee Training: We provide regular training for our employees to ensure they understand the importance of data privacy and security.
• Incident Response Plan: In case of a security breach, we have an incident response plan in place to promptly address any issues and notify affected users.

5. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing agreements.

If you request that we delete your account or your information, we will take appropriate steps to comply, unless we are required to retain your information for legal or business purposes.

6. Your rights and choices.

As a customer of The Magic Wash, you have various rights and choices regarding your personal information.

Access and correction

You have the right to access and update your personal information at any time. You can view and modify your account details through our website or contact us if you need assistance.

Data Deletion

Unless required by law, we will delete your personal information at your request.

Marketing Opt-Out

If you no longer wish to receive promotional emails or other marketing communications, you can opt-out by following the unsubscribe instructions provided in each email or by contacting us directly.

Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

7. Changes to this privacy policy

We may update this privacy policy from time to time. We will post any changes on this page, and they will take effect immediately upon posting. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this privacy policy, or if you would like to exercise any of your rights regarding your personal information, please contact us at:

TheMagicWash.com 
Email: magicwashtexas@gmail.com
Phone: +1 (903) 630-4139
Location: 1717 East Gentry Parkway, Tyler, Texas 75702, United States

Thank you for choosing The Magic Wash. As you enjoy our laundry services, we remain committed to ensuring your privacy and protecting your personal data.