Effective Date: April 27, 2024

1. Introduction

Welcome to The Magic Wash! We appreciate your business and want to ensure that you have the best experience while using our laundry services. These Terms and Conditions (“Terms”) govern the use of our website at themagicwash.com, as well as the services we offer through our physical store in Tyler, Texas. By using our website, services, and making any transactions, you agree to comply with these Terms.

Please take the time to carefully read through these terms before using our services. If you disagree with these terms, don’t use our website or laundry services.

2. Acceptance of Terms

By accessing or using Magic Wash’s website and/or services, you affirm that you are at least 18 years of age and capable of entering into a legal agreement. If you are under 18, you may only use our website or services with the supervision or permission of a parent or guardian.

We reserve the right to modify, update, or change these Terms at any time. We will post any changes on this page, and the revised Terms will effect immediately upon posting. You agree to the updated Terms by continuing to use our services after the posting of changes.

3. Services Provided

The Magic Wash provides a wide range of laundry services, which include but are not limited to:

• Wash, Dry, and Fold Services: You may drop off your laundry at our Tyler, TX, location or schedule a pickup for us to wash, dry, and fold your clothing according to your preferences.
• Dry Cleaning Services: For delicate or specialty items, we offer dry cleaning.
• Stain Removal and Special Care: We provide stain removal and other specialized care services for certain fabrics.

Service Limitations

Despite our best efforts to deliver top-notch services, The Magic Wash disclaims all liability for any harm or loss that may result from

• Items may have pre-existing damage before we receive them.
• Items unsuitable for the service you requested, such as highly delicate fabrics, require specific care instructions not provided in our normal wash processes.
• Despite our best efforts to protect them, we occasionally lose or damage items. In such cases, we have an established claims process as described below.

Service Availability

Our services are available within the area we serve, including our physical location in Tyler, TX, as well as any areas designated for pickup and delivery services. We may limit service availability based on geographic location, capacity, and other factors.

4. Customer Responsibilities

As a customer of The Magic Wash, you agree to:

• Accurate Information: Provide accurate and complete information when placing an order for services, including your contact details and laundry preferences. If any details change (e.g., address, phone number), it is your responsibility to update us promptly.
• Make sure to properly bag your laundry when you bring it to our shop or arrange for a pickup. Items improperly bagged or mixed with other materials release us from liability.
• Special Care Instructions: You must inform us of any special instructions or requests for your laundry. For example, if you have specific preferences for folding, washing temperature, or dry cleaning instructions, you should provide these at the time of service.
• Checking Garments for Pre-existing Damage: We recommend that you check your garments for any pre-existing damage before sending them for cleaning or laundering. We are not responsible for damages to items caused by their pre-existing conditions.

5. Pricing and payments

Pricing

The Magic Wash offers competitive pricing based on the services you request. Our pricing structure is available on our website and may vary depending on the size of your load, the type of service (wash, dry, fold, or dry cleaning), and the specific nature of the items you submit for service. We reserve the right to change our prices at any time without prior notice.

Payment Methods

You can make payments for services using the following options:

• You can use a credit or debit card such as Visa, MasterCard, American Express, or Discover.
• We accept cash for services provided in-store in Tyler, TX.

All payments are due at the time of service completion. You can count on us to resolve payment issues quickly.

Late Fees

For any overdue payments, The Magic Wash reserves the right to apply a late fee of up to 5% of the outstanding balance per week until the payment is settled. We reserve the right to suspend or terminate your access to our services if we do not receive payment within 30 days.

6. Liabilities and damages

Damage or Loss of Items

While we handle your items with great care, The Magic Wash cannot be held responsible for:

• You have not reported any loss or damage to items, such as those that are fragile, easily damaged, or labeled accordingly, beforehand.
• Our service or a third-party provider may cause damages due to improper or inadequate handling during transit or delivery.
• We did not identify items with stains or pre-existing damage at the time of submission.

In the unlikely event of loss or damage, we will offer to either replace the item, repair the damage, or refund the amount in accordance with our claims process. We recommend that you check your items thoroughly before sending them for laundry.

Indemnification

By using our services, you agree to indemnify and hold The Magic Wash, its employees, contractors, and agents harmless from any claims, damages, losses, or expenses arising out of or related to your use of our services, including any violation of these Terms or misuse of the services.

7. Pickup and delivery

We offer pickup and delivery services to certain areas. Our pickup and delivery fees may vary based on location, and we reserve the right to cancel or delay services due to weather, emergencies, or other circumstances beyond our control.

Pickup and Delivery Timing

Despite our commitment to timely and efficient service, demand, scheduling, and other factors may lead to variations in delivery and pickup times. We will notify you if there are any significant delays.

Customer Availability

It is your responsibility to ensure that you or someone authorized is available at the scheduled pickup and delivery location. If no one is available, we may reschedule the service or charge a fee for a second attempt.

8. Account Security

If you create an account with The Magic Wash through our website or mobile app, you are responsible for maintaining the confidentiality of your account and password. You are also responsible for all activities that occur under your account, whether authorized or not. Notify us immediately if you suspect a compromise of your account.

9. Privacy Policy

Your privacy is important to us. For information on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

10. Termination of Services

We reserve the right to suspend or terminate your use of our services at any time, without notice, for any reason, including but not limited to:

• Violations of these terms.
• Fraudulent activity or misuse of services.
• Failure to make payment.
• You are not providing accurate information or complying with our policies.

Upon termination, you will still be responsible for any outstanding payments for services rendered up to the termination date.

11. Governing law and dispute resolution

Texas law shall govern and construe these terms, disregarding its conflict of law principles. The American Arbitration Association’s rules will govern binding arbitration in Tyler, TX, to resolve any disputes or claims arising out of or in connection with these Terms.

12. Miscellaneous

Severability

The remaining portions of these Terms will continue to be valid and enforceable.

Entire Agreement

These Terms represent the entire agreement between you and The Magic Wash concerning the use of our services and supersede any prior agreements or understandings.

No Waiver

Any provision of these Terms that The Magic Wash fails to enforce will not be considered a waiver of that provision.

13. Contact Us

If you have any questions or concerns regarding these Terms or our services, please do not hesitate to contact us at:

The Magic Wash Website: themagicwash.com
Email: magicwashtexas@gmail.com

Phone: +1 (903) 630-4139
1717 East Gentry Parkway, Tyler, Texas 75702, United States